Overview
Campusense IT provides enterprise software, artificial intelligence, IT consulting, and customer support services. This policy applies to personal data handled when you visit this website, contact us, communicate with us, or use a link from this website to another service.
Campusense IT acts as the data fiduciary or data processor for relevant personal data when we determine why and how that data is handled. A separate project agreement may provide more specific commitments for client or customer data processed in a professional-services engagement.
This notice is written in plain language for visitors. It is not legal advice and does not replace any project-specific written agreement.
Information we collect
Information reaches us through choices you make, through technical operation of the website, or through communications needed to manage our business relationship.
Enquiry details
When you use the contact form, we collect your name, work email, company, service of interest, and message. Please do not send passwords, financial records, government identifiers, health records, or other sensitive information through the form.
Technical and security data
Our hosting, server, and security infrastructure may record IP address, date and time, requested page, browser or device type, referrer, error logs, and other information needed to deliver the site, prevent abuse, and investigate incidents.
Business communications
We may receive follow-up messages, meeting details, proposal requests, contract-related correspondence, and support records when you contact us or engage our services.
Professional engagement records
For client engagements, we may process contact details, account and project information, billing records, support history, and other information needed to deliver agreed services and meet legal obligations.
Sources of information
We receive personal data directly from you, from authorised representatives, from service providers operating our systems, and from public business communications. We do not purchase contact lists for marketing.
How we use personal data
We process personal data only for defined business and legal purposes, including:
- responding to enquiries and arranging conversations or demonstrations;
- providing, maintaining, securing, and improving requested services;
- administering customer, partner, supplier, and project relationships;
- protecting our systems, users, visitors, and business from misuse and incidents;
- keeping business, accounting, tax, and compliance records;
- understanding website performance only where consent or another lawful basis applies;
- sending service communications where permitted, including operational notices and relevant service updates;
- meeting valid legal obligations and exercising or defending legal rights.
Where consent is used as a lawful basis, you may withdraw consent. Withdrawal does not affect processing already carried out lawfully before withdrawal.
Retention and security
How long we keep data
We keep personal data only as long as needed for the purpose collected, including responding to enquiries, managing an active relationship, meeting legal and accounting duties, resolving disputes, and maintaining security evidence. Retention periods depend on the record type, relationship, legal duty, and risk.
When information is no longer required, we delete it, anonymise it, or securely isolate it, subject to applicable retention requirements.
How we protect data
We use reasonable administrative and technical safeguards designed to protect personal data. Controls may include access restrictions, secure hosting, encryption in transit where available, logging, backups, vulnerability management, and confidentiality obligations for service providers.
No internet transmission or storage system can be guaranteed completely secure. If a security incident affects your personal data and a report is required, we will communicate in accordance with applicable law.
Your rights and choices
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and rules in force, you may have rights to:
- request access to and information about your personal data;
- request correction or completion of inaccurate or incomplete information;
- request erasure or updates after processing purposes are complete, where no other lawful ground requires retention;
- withdraw consent, where consent is used;
- restrict or object to certain processing where applicable;
- nominate another person in relation to eligible data, where the applicable rules allow it;
- raise a grievance with our contact address and receive an appropriate response.
We may ask for information needed to verify identity and locate the relevant record. We will not charge a fee unless the law permits it or a request is manifestly unfounded or excessive.
Children
This website and our business services are not directed to children under 18. We do not knowingly collect personal data from children through this website. If you believe a child has provided personal data, contact us and we will review the request and delete it when required.
Policy updates
We may update this notice when our services, providers, data practices, or legal obligations change. We will publish the updated notice on this page and revise the “Last updated” date. Material changes will be communicated through an appropriate additional notice when required.
Contact us
For a privacy request, use the details below. Include enough information for us to identify the enquiry or record. Do not send passwords or sensitive identity documents by email.
See also our Terms of Service.